Delivery Information

Delivery Information

Minimum Order Value

All trade orders must be a minimum of £150 excluding VAT. For those customers local who are willing to collect their order a minimum order of £100 excluding VAT is in place.

Cut off Time 

Our cut off time for same day dispatch is 2pm. All orders placed after 2pm will be dispatched the next working day. 

Depending on our workload and the size of the order we may be able to accommodate some orders after the 2pm cut off. Please contact us on 0113 3459 344 to check availability.

Customers local who collect may also call us after 2pm to check availability to come and collect orders the same day.

When Will My Order Arrive?

All parcels are sent using Parcel Force’s 24 hour service. In the event of unforeseen circumstances such as accidents, road closures and extreme weather there may be a delay in receiving your order but we will update you if this should happen.

SMS/email notification messages are sent on the day of dispatch and the day of delivery to keep your customers updated on their delivery. We also provide a 30-90 minute pre-delivery notification, so they’ll know we’re on our way

Damaged?Missing Items

We pride ourselves on delivering a high quality service and in the unfortunate situation where a parcel may been damaged in transit please contact us as soon as you receive your order. In some circumstances we do require pictures to be emailed in order to either credit or refund. If no pictures are provided then any claims will be rejected. If you can see damage to the parcel upon delivery please reject the delivery and sign the parcel as damaged.

If an item is missing from your order please contact us as soon as the order has been opened and contact us on 0113 345 9344 so that we can launch an investigation. If the wrong item has been sent please contact us to let us know which item has been sent so that we can resolve the issue for you.